Eximium.ai is committed to
protecting the privacy of every individual and business entity that accesses or
uses our integrated import-export ecosystem, which comprises our B2B
marketplace, data analytics tool, documentation tool, and networking tool This
Privacy Policy explains what information we collect, how we use, store, share,
and protect it, and the rights available to you under applicable laws,
including the Information Technology Act, 2000, the Information Technology
(Reasonable Security Practices and Procedures and Sensitive Personal Data or
Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
By accessing, registering
on, or using the Platform in any manner, you confirm that you have read,
understood, and agreed to the terms of this Privacy Policy. If you do not agree
with any part of this policy, please discontinue use of the Platform immediately.
This Privacy Policy
applies to all information collected through the Eximium.ai website, mobile
applications, associated sub-domains, APIs, and any related services. It does
not apply to third-party websites, tools, or services that may be linked from
our Platform, which are governed by their own privacy policies.
We collect information
that is necessary to deliver, personalize, and improve our services. The types
of information collected include:
•
Company name, legal entity type, year of incorporation,
and country of operation.
•
Goods and Services Tax Identification Number (GSTIN),
Import Export Code (IEC), Permanent Account Number (PAN), and other statutory
identifiers submitted for verification.
•
Registered and operational business addresses.
•
Authorized representative details, including name,
designation, email address, and contact number.
•
Billing address, invoicing preferences, and tax-related
declarations.
•
Bank account details, payment instrument references,
transaction history, and subscription records, processed through secure
third-party payment gateways.
•
Records of orders, quotations, trade enquiries, and
communications exchanged through the Platform.
•
Log data including IP address, device identifiers,
browser type, operating system, referring pages, and time stamps of access.
•
Activity within the Platform, including searches
performed, documents generated, analytics queries executed, and networking
interactions initiated.
•
Cookies and similar tracking technologies, as described
in Section 5.
We may receive information
about your business from publicly available directories, government databases,
verification agencies, credit bureaus, and our integration partners, strictly
for the purpose of authenticating your business and enhancing the quality of
the ecosystem.
Your information is used
for lawful, defined, and proportionate purposes, including:
•
Creating and managing your account and verifying your
business credentials.
•
Facilitating transactions, enquiries, and connections
between importers, exporters, and service providers within our B2B marketplace.
•
Generating analytical insights, trade reports, and
dashboards to support your decision-making.
•
Producing, storing, and managing trade documentation
such as invoices, packing lists, and shipping paperwork.
•
Enabling networking functionality, including
introductions, messaging, and community participation.
•
Processing payments, issuing invoices, and addressing
billing-related queries.
•
Communicating service updates, security notices,
product announcements, and promotional content (which you may opt out of at any
time).
•
Detecting, preventing, and investigating fraudulent,
unauthorized, or unlawful activity.
•
Complying with applicable legal, regulatory, tax, and
accounting obligations.
We process your
information based on one or more of the following legal grounds: (a)
performance of a contract to which you are a party; (b) your consent, where
required; (c) compliance with a legal or regulatory obligation; (d) our
legitimate business interests, provided such interests are not overridden by
your rights; and (e) protection of vital interests, including fraud prevention.
The Platform uses cookies,
web beacons, pixel tags, and similar technologies to recognize your device,
preserve your session, remember your preferences, and measure engagement. We
use the following categories of cookies:
•
Essential cookies, which are necessary for the Platform
to function and cannot be disabled.
•
Performance and analytics cookies, which help us
understand how users interact with the Platform so that we can improve it.
•
Functional cookies, which remember your choices and
personalize your experience.
•
Marketing cookies, which are used, with your consent
where required, to deliver relevant promotional content.
You may control or disable
cookies through your browser settings; however, please note that disabling
certain cookies may affect the availability or functionality of parts of the
Platform.
To deliver a seamless
ecosystem, we integrate with or rely upon trusted third-party service
providers, including cloud hosting providers, payment gateways, identity
verification agencies, logistics partners, analytics platforms, communication
service providers, and government portals. These third parties access your
information only to the extent necessary to perform their specific functions
and are contractually required to maintain the confidentiality and security of
such information.
Eximium.ai does not sell
your personal or business information to any third party for independent
marketing purposes.
We adopt reasonable
technical, administrative, and organizational safeguards designed to protect
your information against unauthorized access, loss, alteration, disclosure, or
destruction. These safeguards include encryption of data in transit, access controls,
firewalls, periodic security audits, employee confidentiality obligations, and
secure data-center infrastructure. Despite these measures, no method of
electronic transmission or storage is entirely secure, and we cannot guarantee
absolute security. You are responsible for safeguarding your account
credentials and for notifying us immediately of any suspected unauthorized
access.
We retain your information
only for as long as necessary to fulfill the purposes outlined in this policy,
to comply with our legal, tax, accounting, and contractual obligations, to
resolve disputes, and to enforce our agreements. When information is no longer
required, it is securely deleted, anonymized, or archived in accordance with
applicable law.
Given the global nature of
import-export activity, your information may be processed or stored in
jurisdictions outside India, including the jurisdictions in which our service
providers operate. Where such transfers occur, we take reasonable steps to ensure
that your information continues to be protected in a manner consistent with
this Privacy Policy and applicable law.
Subject to applicable law,
you have the following rights in relation to your information:
•
The right to access the personal and business
information we hold about you.
•
The right to request correction of inaccurate or
incomplete information.
•
The right to request deletion or erasure of your
information, subject to statutory retention obligations.
•
The right to withdraw consent previously provided,
without affecting the lawfulness of prior processing.
•
The right to object to or restrict certain processing
activities.
•
The right to nominate an individual who may exercise
these rights on your behalf in the event of death or incapacity, where
permitted by law.
•
The right to lodge a complaint with the competent data
protection authority.
To exercise any of these
rights, please contact us using the details provided in Section 15. We may
request reasonable verification of your identity before acting on such
requests.
The Platform is intended
for use by businesses and professionals aged 18 years or older. We do not
knowingly collect information from minors. If we become aware that information
relating to a minor has been collected without appropriate consent, we will take
prompt steps to delete such information.
We may revise this Privacy
Policy from time to time to reflect changes in our practices, technology, legal
requirements, or business operations. The revised version will be posted on our
Platform with a revised "Effective Date". Your continued use of the
Platform after such changes signifies your acceptance of the updated policy.
Where required by law, we will seek your fresh consent.
In accordance with the
Information Technology Act, 2000, the rules made thereunder, and the Digital
Personal Data Protection Act, 2023, we have appointed a Grievance Officer to
address your concerns. You may contact the Grievance Officer using the contact
details below. We will acknowledge receipt of your complaint within a
reasonable period and endeavor to resolve it expeditiously.
While we take considerable
care to protect your information, we do not warrant that the Platform will be
free from errors, viruses, interruptions, or unauthorized intrusions. Your use
of the Platform is at your own risk, subject to the terms of this Privacy
Policy and our Terms & Conditions.
For any questions,
concerns, or requests related to this Privacy Policy or the processing of your
information, please reach out to us:
•
Company: Eximium.ai
•
Email: info@eximium.ai
•
Phone: +91 9033785404
•
Address: MF-119, Sanghavi Tower, Tower No. 4,
Near Gujarat Gas Circle, Adajan, Surat - 395009, Gujarat, India
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